Mary P Jap

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Verified Reviewer

Returned package despite correct declaration etc

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Had package returned with red sticker saying that it was not properly processed. Took package back to Post Office and was told that it's perfectly adequately processed. Tried to contact GPO by phone but gave up after the runaround "; Press button 1, press button 2/3/4/5/6/7/8/9 ...you get the idea. No joy, so I'm here to award a rotten tomato and no stars whatsoever. What ARE they up to?
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Loss:
$4
Pros:
  • Only postal service available
Cons:
  • Only postal service available

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid An Post wherever possible

Maria Mjf

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Verified Reviewer
| map-marker Meycauayan, Central Luzon

Missing item

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I have received a mail yesterday informing regarding my delivery but I haven't received my item yet. I have checked with Athlone DSU in person where I got the information that it was kept in the letter box which is utterly ridiculous as it is a box of nine items which doesn't fit into a letter box. So disappointed for the service.
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Loss:
$10

Preferred solution: Full refund

Katie B Axr

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Verified Reviewer

Lost parcel

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My parcel is lost in Ireland. It is an 18th birthday present for my niece. I paid £10.95 for the privilege of it being there on time. Sent on 19/12 and still no sign of it on 3/2/24 - absolutely ridiculous!!
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Preferred solution: Full refund

User's recommendation: Do not recommend!

Michael H Drx

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Verified Reviewer
| map-marker Cahir, Tipperary

Item not delivered to address

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I had a delivery which used A Post, I received an email prior the delivery with date item would be delivered and estimated time of arrival, there was also a manage delivery option which I used. I left specific instructions on where to leave the package but it was not left there instead a note was left and I had to travel to the post office to collect it. Thats not a delivery service. I contacted A Post directly and got a cold response. I was told it could not be left as it needed a signature, when I collected at the post office I wasnt asked for a signature. The reason for the instruction was there was someone else in the house but they where unable to get to the door quickly enough but they dont recall heading the door bell ring either so not sure if that was even done. All in all A Post are only good for delivering letters the parcel service unless it fits through a letter box leaves a lot to be desired, stay clear of you want less hassle.
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Cons:
  • No customer service
  • Unreliable

Preferred solution: Compensation for the hassle caused and going forward make sure not to send out manage delivery if it either isn’t relevant or if it’s not going to be used

User's recommendation: Don’t use A Post for package deliveries. The manage delivery tool idea good but not always followed

Anonymous
map-marker Enniscorthy, County Wexford

Not getting my post but getting strangers' post no problem

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Entire area not getting correct post but getting wrong post I am currently trying to engage An Post complaints as my entire road minimum are either not receiving post or receiving someone else's for at least the last year. Impossible process and no one reverts on it no matter how serious it gets. My driving license, credit card, Christmas bonus vouchers and revenue letters were all lost but I did get my neighbours' car insurance and court documents! Incredible. I have phoned, emailed and driven to the sorting office and it changed nothing. No engagement whatsoever
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User's recommendation: Use social media!

Anonymous
map-marker Barnsley, Barnsley

Not reliable

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Dirba neprofesionaliai ir nešvariai. Rašo, kad siuntiniai buvo pristatyti, bet jų net nėra. Patys pristatytojai pasirašo už kažkieno kito siuntas ir pasisavina siuntas. Reikia aplankyti tokius darbuotojus ir rašyti jiems skundus, gal tada jie supras savo klaidas. Kai kurie žmonės siunčia žmones ir vertingus daiktus ir pasilieka juos sau. Jie visi turėtų būti paduoti į teismą!
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User's recommendation: I don't recommend it

Keanan N Acf

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Verified Reviewer

Package never arrived

My package never arrived. When I tracked the parcel using the tracking number it showed delivered but nothing was delivered to me. I contacted the customer service and they said that they will follow up with me. I never got a response from the customer service. I asked the post man about it, he told me to go and ask all the neighbors in the apartment block. I did that and they never received anything as well. I contacted the customer service department again and they said that they will contact me as soon as they have information. It has been more than a week and no feedback regarding my parcel that hasn't arrived. Pathetic services. I am very disappointed in An Post because I always use this postal service and it is stressful not knowing if you will receive your delivery or not. In fact the customers using this service always gets the short end of the stick and loose loads of money on packages that do not arrive. They couldn't be bothered with whether customers receive their packages or not.
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Pros:
  • Only postal service for online shopping
Cons:
  • Packages goes missing

Preferred solution: Full refund

User's recommendation: Not recommend

Antron Pik
map-marker Dublin, Leinster

Posted item Monday from limerick to go to Killarney not received it yet

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Good evening posted item Monday in village of ballingarry co limerick to go to Killarney not received yet
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User's recommendation: Well it is poor

Resolved
Rhilynn Juy

Resolved: Parcels constantly not delivered

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Updated by user Oct 16, 2023

Company fixed the issue and I have been provided with apology. The lazy postman fulfilled the delivery of several items at the same time, I did not have to go and collect it/them after written threats that the goods would be returned to sender..

Original review Sep 15, 2023
Do not expect AnPost to deliver parcels in Ireland. What they do is post a notice through your letterbox telling where it can be collected at some off main route location, in my case. They are thoroughly unreliable and are in no way a modern company which understands delivery to the customer. It costs me about 15 euros taxi fare to collect my parcels from an industrial estate, there is no bus route and is too far to walk. I do not do it and now tell every vendor who proposes to use their service of my objections. Company is a dinasaur of the 1980/90s days. Delivery persons refuse to use a mobile phone so are always incummunicado.. total farce..
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Loss:
$30
Pros:
  • Good mail delivery
Cons:
  • Parcel delivery sucks

Preferred solution: Just wish they did not always opt for the lazy option of come and collect..

User's recommendation: Do not use if you are a vendor

1 comment
Dhilan Pnl

People seem to forget Anpost is 50 percent owned by Irish Government no wonder its Carry on regardless services

Regine B Ikw
map-marker Mornington Peninsula, Victoria

Need personal assistance

A registered parcel has not been delivered in London as the addressee is no longer at the address. I need to find out what happens next, can I Redetext the parcel, will it be returned and if then when
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Pros:
  • It is supposed to transport letters
Cons:
  • No customer service what so ever

Preferred solution: Deliver product or service ordered

User's recommendation: I don’t have any as I’m still trying to find a number th phone an hour after searching.

Anonymous
map-marker Alton, Hampshire

Stuck in Dublin Delivery office

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Dear AnPost, I sent a letter containing my horse passport to W91TK7N on 5 Sep 2023. It has been held in Dublin Delivery Ireland since 7 Sep. I need this to be updated and returned for numerous reasons. When may I expect it please? And can you do anything to speed this up? It's not really acceptable to have a passport stuck in a delivery office for 3 weeks. Many thanks for your help, Mandy Westwood Posted at Petersfield Post office, with international tracking number LE40816****GB
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User's recommendation: Avoid! They skipped my message without even reading it!

WEI W Zsf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Slowest in the world

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ship to Australia, after 2 months still waiting

An Post: RL54608****IE

An Post: RL54608****IE

Hide tracking details

21 Feb 2023

4:58am

Your post has left An Post DUBLIN MAIL CENTRE, DUBLIN 12

DUBLIN 12

20 Feb 2023

9:24pm

Your delivery has been sorted PORTLAOISE MAIL CENTRE, CO LAOIS

LAOIS

20 Feb 2023

5:42pm

Your delivery has been sorted ENNISCORTHY D.S.U., CO WEXFORD

ENNISRTHY D.S.U.

20 Feb 2023

10:50am

Your post was accepted in OYLEGATE, CO WEXFORD

WEXFORD

20 Feb 2023

10:16pm

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Pros:
  • Nil

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Northallerton, North Yorkshire

Hidden postal charges unnecessary holding of postal items

All I can say is do not use ANPOST Postal Service based in Ireland. Any items sent via Royal mail or any other international shipping company Will be held in customs for up to 1 month or returned to sender. This is due to anpost having hidden customs charges which are not visible to the public until items arrive in their hands. ANPOST website also hold any contact details from the public eye making contact only possible by an auto bot which sends you round in circles and does not give you any help whatsoever the other form of contact is social media therefore having to go through a different companies platform in order to contact them i.e. Facebook. So if you dont have a social media account you have no way whatsoever of contacting this company. Due to this I have lost my money and the post sent to Ireland. Also be aware that this has happened on more than 20 occasions I now do not send post to Ireland due to this company.
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User's recommendation: Find an alternative way to post your items to Ireland and be sure not to use Royal mail as this will also end with anpost

James B Ura

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package Tracking

I received an email on 27 April that my order from Galway Crystal had been shipped. Unfortunately, An Post tracking does not work in the USA. Can you provide any further information so that I may track my package. I am not really "pissed", just that this is the only webpage that my internet did not block.
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Loss:
$125
Cons:
  • Doesnot work outside of ireland

Preferred solution: Information on how to track my package.

Nikisha Uqi
map-marker London, England

Why my parcel is stuck in Dublin

I'm trying to find out why my parcel is stuck in Dublin. Called the number and it said it's the wrong number
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Anonymous
map-marker Leominster, Massachusetts

Terrible service

An Post sent my delivery to Luxembourg (another country) instead of Lunenburg (a town in america). How can you be so stupid to make such a terrible mistake? And of course they won't reimburse, because post offices are always the last to accept responsibility. I despise all countries post offices because their workers are always brain dead.
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User's recommendation: Don't ever use An Post

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